Account Deletion & GDPR Policy

Requesting Account Deletion

At Xirja, we value your privacy and comply with the General Data Protection Regulation (GDPR). If you wish to delete your Xirja account, please send an email to hello@xirja.com with the subject line: 'Account Deletion Request: [Your Login Email Address]'. We will process your request within 10 business days.

You may also use this email to ask any questions related to your rights under the GDPR.

Data Deletion Policy

When you request the deletion of your account, the following data will be permanently erased from our systems:

• Personal account information (e.g., email, username)
• Preferences and settings associated with your account
• Any transaction history linked to your account

However, please note that we may retain certain data for legal reasons as outlined in the GDPR.

Data Retention Policy

In some cases, we are required by law to retain certain data for a limited period. Specifically, we may retain:

• Transaction data and billing records for up to 6 months for audit and legal purposes
• Data required to comply with legal obligations or regulatory requirements
• Data necessary to resolve disputes, prevent fraud, or enforce our terms of service
• After this retention period, any remaining data will be anonymized or securely deleted.

Your Rights Under GDPR

Under the GDPR, you have several rights regarding your personal data. If you would like to exercise any of these rights, please contact us at hello@xirja.com using the subject line: 'GDPR Request: [Your Full Name]'.

• Right to Access: You can request access to the personal data we hold about you.
• Right to Rectification: You can request corrections to inaccurate or incomplete personal data.
• Right to Erasure: You can request the deletion of your personal data ('right to be forgotten').
• Right to Restrict Processing: You can request that we limit the processing of your personal data in certain circumstances.
• Right to Data Portability: You can request a copy of your personal data in a machine-readable format.
• Right to Object: You can object to our processing of your personal data in certain situations.

Contact Us

If you have any questions regarding this policy or your rights, please contact us at hello@xirja.com. Be sure to include the appropriate subject line structure ('Account Deletion Request' or 'GDPR Request') for quicker processing.

If you believe your data has been misused, you have the right to lodge a complaint with a supervisory authority in the EU or with your local data protection authority.